Terms of service

OVERVIEW

IMPORTANT – PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR PLACING AN ORDER.

These Terms of Use and Conditions of Sale (“Terms”) govern your access to and use of our website, including all related services and products provided by Pocklad (“we”, “our”, “us”).

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

1. WEBSITE USE

By using this website, you confirm that:

  • You are at least the age of majority in your country
  • You have the legal capacity to enter into a binding agreement

2. PRIVACY POLICY

Your use of our website is also governed by our Privacy Policy.

3. USER CONDUCT

You agree NOT to:

  • Use the website for illegal purposes
  • Upload harmful code or attempt hacking
  • Provide false or misleading information
  • Violate intellectual property rights
  • Harass or abuse others

We reserve the right to terminate access for violations.

4. PERSONAL USE ONLY

Products sold by Pocklad are for personal use only.

We reserve the right to cancel orders that appear to be:

  • Resale
  • Bulk distribution
  • Fraudulent activity

5. PRODUCT INFORMATION

We strive for accuracy, but we do not guarantee that:

  • Product descriptions are error-free
  • Pricing is always accurate
  • Images match exactly (screen differences)

We reserve the right to correct errors at any time.

6. PRICING & WEBSITE CHANGES

  • Prices may change at any time
  • Products may be discontinued without notice
  • We are not liable for any modification or suspension

7. PAYMENT

All payments are processed securely.

By placing an order, you confirm:

  • You are authorized to use the payment method
  • Your payment details are accurate

We are not responsible for:

  • Bank fees
  • Currency conversion fees

8. ORDER ACCEPTANCE

We reserve the right to:

  • Accept or reject any order
  • Cancel orders due to suspected fraud or errors

If canceled, you will receive a full refund.

9. SHIPPING

We ship worldwide.

  • Processing time: 1–3 business days
  • Delivery time varies by location

We are not responsible for delays caused by carriers or external factors.

10. DELIVERY CONFIRMATION

Carrier delivery confirmation is considered proof of delivery, even without signature.

11. RETURNS & REFUNDS

Returns are governed by our Return Policy.

  • Returns accepted within 60 days
  • Refunds processed after inspection
  • Processing time: up to 10 business days

12. SOCIAL MEDIA

We are not responsible for:

  • Content posted by users
  • Third-party platform policies

13. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

We do not guarantee:

  • Product results
  • Website uptime
  • Error-free operation

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Pocklad shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delays or service interruptions

Maximum liability is limited to $500 USD.

15. DISPUTE RESOLUTION

All disputes shall be resolved through binding arbitration, not court.

You agree:

  • No class action lawsuits
  • Individual dispute resolution only

16. INDEMNIFICATION

You agree to indemnify and hold harmless Pocklad from any claims arising from:

  • Your violation of these Terms
  • Misuse of the website

17. THIRD-PARTY LINKS

We are not responsible for third-party websites or services.

18. USER SUBMISSIONS

By submitting content (reviews, feedback, etc.), you grant us the right to:

  • Use
  • Modify
  • Publish

Without compensation.

19. INTELLECTUAL PROPERTY

All content on this website belongs to Pocklad.

You may NOT:

  • Copy
  • Resell
  • Reproduce

Without permission.

20. ELECTRONIC COMMUNICATIONS

You agree to receive communications electronically.

21. ASSIGNMENT

We may transfer our rights at any time without notice.

22. NO WAIVER

Failure to enforce any right does not waive it.

23. SEVERABILITY

If any provision is invalid, the rest remain in effect.

24. TERMINATION

We may terminate access at any time for violations.

25. ENTIRE AGREEMENT

These Terms constitute the full agreement between you and Pocklad.

26. CONTACT INFORMATION

Pocklad
25 Warrior Street
Wee Waa, New South Wales 2388
Australia

Email: support@pocklad.com