Refund policy
Return Policy
At Pocklad, we offer free returns & exchanges for all orders.
Our return policy lasts 60 days, meaning you have 60 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
Your item must be in the same condition that you received it
You must provide proof of purchase (order number or the name/email used to place the order)
How to Start a Return
To initiate a return, please contact us at:
Include a photo or video of the item. Once your request is reviewed, we will send you instructions on how and where to return your package.
Return Shipping
Once your return is approved, we will provide you with a prepaid return label, so you won’t need to pay for shipping.
Simply:
Pack the item in its original packaging
Attach the provided label
Drop it off at your local post office
Important Notice
Do NOT send your item back before contacting us
Unauthorized returns will be subject to a $20 USD fee
Bulk Orders
Items sold in multi-packs or bundles must be returned in full.
Partial returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 30 days so we can resolve the issue promptly.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
Refunds will be issued to your original payment method within 10 business days
It may take additional time for your bank to process the refund
If more than 15 business days have passed since approval, contact us at:
support@pocklad.com
Order Cancellation
Orders can be canceled within 1 hour of placing them.
After this time:
Orders are already processed
Cancellation is no longer possible
You may return the item after delivery instead
Incorrect Address
Pocklad is not responsible for incorrect shipping information provided by customers.
If you made a mistake:
Contact us within 1 hour of placing your order
Once the order is processed, we cannot change the shipping address.
Shipping Delays
We are not responsible for delays caused by:
Weather conditions
Holidays
Natural disasters
Carrier issues
If your order is lost or delayed, we will reship it at no cost, but refunds are not available in this case.
Refused Delivery
If a package is refused and returned:
A $20 USD fee will be deducted from your refund
Customs, Duties & Taxes
Customers are responsible for any customs fees, import taxes, or duties.
These charges vary by country and are not covered by Pocklad.
If a package is returned due to unpaid customs fees, no refund will be issued.
Contact Information
Pocklad
25 Warrior Street
Wee Waa, New South Wales 2388
Australia
Email: support@pocklad.com