Shipping policy
If you need assistance with your order, please contact us at:
support@pocklad.com
Order Processing
All orders are carefully prepared and inspected by our fulfillment team.
- Processing Time: 1–2 business days
- Orders are processed Monday–Friday (excluding holidays)
Shipping Times
We offer Free Worldwide Shipping & Returns on all orders.
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–12 business days
- United Kingdom: 7–12 business days
- Australia: 7–15 business days
- International: 7–20 business days
Note: Shipping times may vary depending on location and external factors.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number.
If you need help tracking your order, feel free to contact our support team — we’re always happy to assist.
Additional Information
- Delays may occur due to weather, customs, or carrier issues
- Please ensure your shipping details are correct before placing your order
- We are not responsible for delays caused by carriers